PHONE: (585) 591-1533

FAQs

What is an estimate?

An estimate is an approximation of the repair cost based on visible damages, current part prices and the estimator's expert opinion regarding the time it will take to perform certain repair operations.

What is a supplement?

Also known as a supplemental bill, a supplement is an addition to the original estimate that is used to adjust repair costs either up or down. This is based on the differences between the estimate and what was actually required to complete your repair properly.

What is a claim number and how is it important to me?

Your claim number is the unique identifier generated by your insurance company that contains all of your claims information. When you notify your insurance company about any accident, a number is promptly assigned. Without a claim number, you will unlikely be reimbursed by your insurer for repairs to your vehicle.

What is an OEM part?

An Original Equipment Manufacturer (OEM) part is a replacement part for your car that is manufactured by the same company that built your vehicle. For quality, integrity, proper fit and form, OEM parts are superior to aftermarket parts that are manufactured by third-party suppliers.

What are aftermarket parts?

Aftermarket parts are made by companies other than the original manufacturer of your vehicle. They are intended to be identical to the parts made by the original manufacturer. Typically only the most commonly replaced parts will be available for aftermarket including: bumpers, hoods, fenders and headlights.

What are LKQ parts?

Like Kind and Quality (LKQ) parts are used, remanufactured or aftermarket parts.

How long will it take to repair my vehicle?

Repair time depends upon a variety of factors. Such as insurance company approval, the availability of parts, and the actual labor required to repair your car.

Who is responsible for paying my bill?

Ultimately you are responsible for authorizing repairs and paying the bill after all repairs are completed. With your insurance company involved at every stage, we will communicate the costs and repair requirements directly to them on your behalf. In most cases there will be a deductible. You must pay the deductible in addition to any money provided by the insurance company. Some insurance companies will pay our shop directly for repairs, while others will pay you first to reimbursing us with.

Do you warranty your work?

Yes, all of our work is 100% guaranteed for as long as you own the vehicle.

Do I need more than one estimate?

No. New York state law allows you to work solely with the shop of your choice. As long as you tell your insurance company where the vehicle is being repaired.

What if my insurance company refuses to let me take my car to the body shop of my choice?

By law, an insurance company cannot refuse your request and must negotiate with the shop of your choice.

Who will pay for my towing?

Your insurance company is completely responsible for compensating you for your repairs. This should include paying the tow bill to the shop that you’ve chosen. If you prefer to take your vehicle elsewhere, you will likely be required to pay for the additional tow.

How quickly can I wash my car after the repair?

You may wash your vehicle with mild detergent right after the repairs have been completed. DO NOT wax your vehicle for 30 days so the new paint is allowed to cure.

How can I get a rental car while you're working on my vehicle?

We have a working relationship with Enterprise Rent-A-Car. Which means we can set up a rental for you, as well as the pickup. When your repairs are completed, all you have to do is drop off the rental car at our facility.

How can I pay for the repairs?

We accept cash, personal checks, Visa and MasterCard.